QAI CSQA sample paper – 1

Q1. Adequate attention to quality in IT normally results in

a.      Low system maintenance costs and customer dissatisfaction.

b.      High system maintenance costs and customer satisfaction.

c.       High system maintenance costs and customer dissatisfaction.

d.      Low system maintenance costs and customer satisfaction

Q2. The Quality manager is not a significant factor in determining the success of the ongoing success of the quality activities. (True/False)

Q3. State the four project variables

Q4. The important principle of getting something accepted is referred to as _________ rule.

Q5. The Carnegie Mellon university states that it takes at least —– to move from Level 1 to level3
a) 4 years
b) 2 years
c) 3 years
d) 5 years

Q6. An organization in Initial Phase of Quality Function Maturation is result-driven, focusing on defining and controlling product quality(True/False)

Q7. In Final Phase of Quality Function Maturation an organization’s objectives move from control to assurance. The emphasis is on defining, stabilizing, measuring, and improving work processes (True/False)

Q8. During Intermediate Phase of Quality Function Maturation, objectives such as consulting, motivating, and benchmarking move the organization toward optimization. (True/False)

Q9. State the major Drivers that Change the Role of the QA Analyst.

Q10. Quality management as a ___________ philosophy leads management to begin defining, measuring and improving processes.

Q11. Dr. Deming said that a leader of ____________ is needed to drive the quality management process.

Q12. The benefits of the Quality are always achieved without the assistance of QA Analysts. (True/False)

Q13. State the contents of the Quality charter.

Q14. A major reason to appoint a quality manager is to ensure that there will be a continuous force on quality in the organization. (True/False)

Q15. The best positioning for reporting for quality groups is
a. Reports to senior IT manager
b. Reports to manager of systems programming
c. Reports outside of the IT function

Q16. Quality tools can be used to
a) To define measures
b) To manipulate measures
c) Collect data and Improve processes
f) All of the above.

Q17. Name the three major Quality tools.

Q18. __________ is a technique used to quickly generate a quantity of creative or original ideas on or about a process, problem, product, or service.

Q19. To generate affinity diagrams, steps should be continued after __________
a) Affinity diagram
b) Force field analysis
c) Cause and effect Diagram
d) Brain storming
e) none of the above

Q20. Define Nominal Group Technique.

Q21. Cause and Effect diagrams are applicable for
a. Analyzing problems.
b. Identify sources of defect causes.
c. Scheduling problems/Cycle times
d. implementing anything new
e. None of the above
f. All of the above
g. a, b, c

Q22. Force field analysis is useful in
a. implementing a quality function
b. Developing education and training programs
c. empowering the work force
d. All of the above
e. None of the above

Q23. A ________ is a more detailed flowchart that depicts processes, their relationships, and their owners.

Q24. What are the three types of benchmarking?

Q25. Collection of data is the step in planning phase. (True/False)

Q26. Determine Current Competitive Gap is one of the steps in analysis phase (True/False)

Q27. Define Matrix.

Q28. Write the two common types of matrices.

Q29. Give an example of task deployment.

Q30. Name some Statistical Tools.

Q31. A _______ is a form used to gather and record data in an organized manner.
a) Check Sheet
b) Pareto Chart
c) Affinity Diagram
d) None of the above

Q32. Check sheets can be used to record end user surveys. (True/False)

Q33. Histogram is a bar graph. (True/False)

Q34. Histogram can explain graphically whether the process is in control or out of control (True/False)

Q35. Pareto chart is a special type of histogram. (True/False)

Q36. Run charts are often used to monitor and quantify process outputs before a control chart is developed. (True/False)

Q37. What are the two types of variation?

Q38. A scatter plot is used for problem solving and understanding cause-and-effect relationships (True/False)

Q39. The stem-and-leaf chart is a variation of the bar chart using the actual distributed values shown by category (True/False)

Q40. Bar chart is two-dimensional. (True/False)

Q41. A pie chart graphically presents the ____________ of a total population.

Q42. ________ Chart is a variation of the bar chart using the actual distributed values shown by category.

Q43. The first step in generating a histogram is to
a) Clarify what must be collected objectively.
b) Gather data and organize it from lowest to highest value.
c) Tally the results
d) Use brain storming
e) None of the above

Q44. Questions on check sheets need not be organized by topic. (True/False)

Q45. Line charts are used to compare
a) Like units
b) Related or fixed variables
c) like periods
d) unlike periods
e) unlike units
f) ABC
g) all of the above.

Q46. Pareto chart is otherwise called as _________ rule.

Q47. Formula for Effective Behaviour Change.
a. Behaviour = Individual + Environment
b. Behaviour = Individual — Environment
c. Behaviour = Individual * Environment
d. Behaviour = Individual / Environment

Q48. State the three deployment phases.

Q49. Some key activities performed by QA analysts that are not normally performed by internal auditors are

a. Developing policies, procedures, and standards
b. Acquiring and implementing tools and methodologies
c. Marketing or creating awareness of quality programs and concepts
d. Measuring quality
e. All of the above

Q50. _____________verify compliance to corporate policies, plans, procedures, and applicable laws and regulations 

  

Que#	Answer
1	D
2	FALSE
3	Scope, schedule, resources, and quality
4	Mafia
5	c
6	TRUE
7	FALSE
8	FALSE
9	The two major drivers that change the role of the QA analyst are the management philosophy used in the IT group, and the personal belief system of managers
10	Process-oriented
11	Statistical methodology
12	FALSE
13	Scope, Objectives, Responsibilities
14	TRUE
15	A
16	FALSE
17	Management Tools, Statistical Tools, Presentation Tools
18	Brainstorming
19	D
20	The nominal group technique is a structured, facilitated technique where all team members participate by individually ranking ideas, issues, concerns, and solutions, and then achieve consensus by combining the individual rankings
21	G
22	D
23	Process map
24	Process Benchmarking, Product Benchmarking, Performance Benchmarking
25	TRUE
26	TRUE
27	A matrix is a structured, problem-solving technique used to show the relationship between grouping
28	The L-type matrix and the T-type matrix
29	A combined example would be a training class
30	Check Sheet/Histogram/Pareto Chart/Run Chart/Control Chart/Scatter Plot
31	Check sheet
32	TRUE
33	TRUE
34	TRUE
35	TRUE
36	TRUE
37	Common or random causes of variation
38	TRUE
39	TRUE
40	TRUE
41	Components
42	The stem-and-leaf chart
43	B
44	FALSE
45	F
46	20-80
47	A
48	Assessment, Strategic, Tactical
49	E
50	Internal auditors

What is the Psychology of testing?

 

• The comparison of the mindset of the tester and the developer.
• The balance between self-testing and independent testing.
• There should be clear and courteous communication and feedback on defects between tester and developer.

Comparison of the mindset of the tester and developer:
The testing and reviewing of the applications are different from the analyzing and developing of it. By this we mean to say that if we are building or developing applications we are working positively to solve the problems during the development process and to make the product according to the user specification. However while testing or reviewing a product we are looking for the defects or failures in the product. Thus building the software requires a different mindset from testing the software.

The balance between self-testing and independent testing:
The comparison made on the mindset of the tester and the developer in the above article is just to compare the two different perspectives. It does not mean that the tester cannot be the programmer, or that the programmer cannot be the tester, although they often are separate roles. In fact programmers are the testers. They always test their component which they built. While testing their own code they find many problems so the programmers, architect and the developers always test their own code before giving it to anyone. However we all know that it is difficult to find our own mistakes. So, programmers, architect, business analyst depend on others to help test their work. This other person might be some other developer from the same team or the Testing specialists or professional testers. Giving applications to the testing specialists or professional testers allows an independent test of the system.

This degree of independence avoids author bias and is often more effective at finding defects and failures.

There is several level of independence in software testing which is listed here from the lowest level of independence to the highest:
i.  Tests by the person who wrote the item.
ii.  Tests by another person within the same team, like another programmer.
iii.  Tests by the person from some different group such as an independent test team.
iv.  Tests by a person from a different organization or company, such as outsourced testing or certification by an external body.

Clear and courteous communication and feedback on defects between tester and  developer:
We all make mistakes and we sometimes get annoyed and upset or depressed when   someone points them out. So, when as testers we run a test which is a good test from our viewpoint because we found the defects and failures in the software. But at the same time we need to be very careful as how we react or report the defects and failures to the programmers. We are pleased because we found a good bug but how will the requirement analyst, the designer, developer, project manager and customer react.

• The people who build the application may react defensively and take this reported defect as personal criticism.
• The project manager may be annoyed with everyone for holding up the project.
• The customer may lose confidence in the product because he can see defects.

Because testing can be seen as destructive activity we need to take care while reporting our defects and failures as objectively and politely as possible.

The balance between self-testing and independent testing

Also see: Roles and responsibilities of the moderator, author, scribe, reviewers and managers involved during a review